Leadership, Management and Customer Services

Each of the following are 1 day course’s and can be tailored to your industry / company requirements:

  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understand How to Establish an Effective Team
  • Understanding How to Motivate to Improve Performance
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Quality Management in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Managing Workplace Projects
  • Understanding Health and Safety in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding How to Manage the Efficient Use of Materials and Equipment
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems
  • Understanding Support Services Operations in an Organisation
  • Understanding Sustainability and Environmental Issues in an Organisation
  • Understanding Procurement and Supplier Management in the Workplace
  • Understanding and Developing Relationships in the Workplace
  • Understand How to Manage Contracts and Contractors in the Workplace
  • Understanding Incident Management and Disaster Recovery in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding How to Manage Remote Workers
  • Understanding Good Practice in Workplace Coaching
  • Understanding Good Practice in Workplace Mentoring
  • Developing Own Leadership Capability Using Action Learning

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