Our terms and conditions are as follows:
STANDARD TERMS AND CONDITIONS
Quotations must be signed or agreed by email in order to confirm bookings.
An invoice will be issued prior to the course. Full payment is required on receipt of the invoice and payment should be received within 14 days of the invoice date or 7 days prior to the course commencement date, whichever is earlier. Should the booking be made within 7 working days of the course commencement date, then payment must be made immediately.
Cancellations will be refunded as follows:
- Greater than 7 working days prior to the course – 75% of the original invoice value including VAT, where applicable
- 7 or less working days before the course – no refund.
In the event of any cancellation, you must pay any costs for which we are liable to third party suppliers for example facilities, equipment or catering
We reserve the right to cancel a course at short notice should events beyond our control make this unavoidable. If this should occur we will arrange alternative dates with the client
Rescheduling must take place within 3 months of the original training date, subject to availability. We reserve the right to pass on any external costs caused by rescheduling. Rescheduling must be requested more than 7 working days before the course start date. Rescheduling within 7 working days of the course will be treated as a Cancellation, above.